Cancellation Policy

When a Renter makes a reservation with a departure date more than 14 days in advance, a Reservation Deposit is charged when an Owner accepts the reservation. This charge is 50% of the full cost of the trip.

• Example:
  More than 14 days
  A $400 trip full cost = a $200 Reservation Deposit

When a Renter makes a reservation with a departure date less than 14 days in advance, a Reservation Deposit is charged in full.

• Example:
  Less than 14 days
  A $400 trip full cost = a $400 Reservation Deposit

Once an Owner accepts a Reservation Request, a full refund (including service fee) is available for 48 hours – if the departure date is still more than 14 days away. Otherwise, only insurance is refunded. The Reservation Deposit (100% of the booking total) and service fee will not be refunded.

If a Reservation is canceled less than 14 days prior to the departure date:

• Insurance is refunded
• 0% of the booking total is refunded
• The service fee is not refunded